Shipping policy
Christmas Warehouse Opening Hours
Our warehouse will be closed from 24 December 2025 and will reopen on 2 January 2026. Orders placed after 23 December 2025 will not be dispatched until we reopen on 2 January 2026 and will be delivered within our standard delivery timeframe of 5–7 working days from 2 January 2026. Once your order has been dispatched, you will receive a tracking information email. Please follow your tracking reference online via Parcelforce or DX once received.
During the Christmas period, our customer service team will be operating on limited staff hours. We aim to respond to all emails within 48 hours; however, please note that the warehouse will be fully closed during this time, and any requests requiring warehouse action will not be processed or dispatched until after 2 January 2026. Courier services may also experience higher volumes following the Christmas period, and slight delivery delays may occur.
Standard Delivery
The delivery charge for orders under £25 is £5.95. For orders of £25 and over, delivery is Free of charge.
We currently offer delivery services to addresses within the United Kingdom (UK). For international delivery please see the section below below.
If all your items ordered are "In Stock" has been chosen, you should receive them within 5 - 7 days.
Although we will make every reasonable effort to ensure your Products are dispatched and delivered within the stated timescales, we cannot guarantee that they will not be affected by unforeseen issues affecting the manufacturer of the Product or our delivery partners. If we are unable to meet the estimated dispatch or delivery date, we will contact you with a revised estimated date.
Your delivery will be completed when our couriers deliver the products to the address you gave us. If no one is available at your address to take delivery, our couriers will leave you a note with information about how to rearrange delivery. If you have not accepted delivery after two attempts by us, we may treat the contract as having been cancelled by you in accordance with the terms of clause 9 of our Terms and Conditions.
INTERNATIONAL DELIVERY
To avoid risk of damage, most international orders will be sent on pallets with a minimum order quantity of 1 pallet. A limited number of products are also available as non palletised orders.
Kindly note that any customs charges are the responsibility of the customer to arrange and pay for.
You can obtain a quote for international delivery by contacting us directly as follows:
Email: care@educationaltoys.co.uk
Quotes will be calculated as follows:
Pallet only orders
- Price of products
- Delivery cost
- Pallet charge
- Orders under £500 will be subject to an admin fee
Non pallet orders
- Price of products
- Delivery cost
- Orders under £500 will be subject to admin fee