Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You must also provide your receipt or proof of purchase.
To start a return, please email care@educationaltoys.co.uk with your order number.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This allows us to assess the issue quickly and resolve it efficiently.
You must email us within 14 days of delivery and include clear photos or video evidence of the damage so we can review your claim.
Change of Mind Returns & Collection Service
If you have changed your mind and your item is not faulty or damaged, we can arrange a collection service via Parcelforce.
Please note that change of mind returns are only accepted within 14 days of purchase and only for items that are unused, unopened, and in their original packaging. Unfortunately, we are unable to accept returns of products that have been opened, assembled, used, or are no longer in their original packaging, unless they are faulty.
Collection charges start from £15 and vary depending on the size and weight of the item(s). The collection charge will be deducted from your refund amount.
Please email us with your return request, and we will confirm the collection cost for your specific product(s) before arranging the collection.
If you prefer, you may arrange your own return courier. Please ensure the item is securely packaged, as we cannot accept responsibility for items damaged in transit when returned using your own courier.
Exceptions / Non-Returnable Items
Certain items cannot be returned if you simply change your mind due to health and safety reasons. Where applicable, this will be clearly stated on the product page.
If you have any questions about a specific item, please contact us before purchasing.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to receive a different item is to return the original product. Once your return is approved, you can place a new order for the replacement item.
Refunds
We will notify you once we have received and inspected your return and confirm whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at care@educationaltoys.co.uk