We do not store credit card details nor do we share customer details with any 3rd parties
If all your items ordered are "In Stock" and "UK Delivery" has been chosen, you should receive them within 3 - 5 days.
Orders within the UK
All prices include VAT charged at the current rate of 20% where applicable and this is chargeable on all orders within the European Union.
Returns and Refunds
We hope that you will be very happy with the quality of the goods you receive from Educational Toys however; if for any reason you do wish to return any items from your order, you must inform us by email at firstname.lastname@example.org within 7 days of receiving your order. You then have a further 7 days (from informing us) to return the items for a refund. Items must be returned to us unused, in their original packaging and suitable for resale. We will then issue a refund (not including return delivery charges) within 3 working days of receiving the return.
Please include the packing slip in your parcel and post it to our returns address below.
Damaged/Faulty Items - (Our 30 Days Guarantee)
If you receive a faulty/damaged item please notify us as soon as possible (and no later than 30 days after receiving your order) at email@example.com quoting your order number and details of the fault.
You should then return the item/s to us within the next 7 days for a full refund or replacement.
We will do our best to quickly sort out your problem but please note we are unable to issue any replacements or refunds until the original item has been returned to us at the following address:
Educational Toys – Returns: Unit 103 Aston Down, Frampton Mansell, Gloucestershire. GL6 8GA
Please note that we cannot take responsibility for returned items that fail to reach us or go missing in the post. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt.
Cancellation before dispatch.
If you wish to cancel your order and inform us prior to us dispatching it we will either edit your order or issue you with a full refund. Contact us on 0845 207 5686
Your statutory rights.
Our guarantees are provided in addition to your statutory rights as a consumer.
Mainland UK delivery.
Our standard delivery charge is £5.95 per order to UK mainland addresses. UK orders over £75 are free.
Regardless of the size of the order there is a delivery charge of £25 post and packing for orders going to any other EU country.
For orders to Ireland the delivery charge is £15
If you need any assistance or have any queries at all about your order please contact us by phone on 0845 207 5686 or by email at firstname.lastname@example.org